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Privacy Policy - The General Data Protection Regulations 2018


This privacy policy governs the manner in which Yann PHESANS uses, maintains and discloses

information collected from clients using BEYOND LABELS THERAPY. This policy applies to the services offered by Yann PHESANS, online or in person within his/their counselling practice. 


Personal Information I collect:

  • Name & email address

  • Preferred contact number & emergency contact

  • Counselling History

  • Medical conditions relevant to counselling & medication

  • Client expectation from counselling (details of any previous experiences where appropriate)


How I store information:

Brief sessional handwritten notes and personal details are kept, separately, in a locked

cabinet, and/or in password-protected files and folders.

● Smartphone: My professional smartphone is password-protected. 

While I may keep your number on file, I will use an anonymous client ID rather than your name.

● Email: Email addresses are stored in my email account, requiring a password.

● Website. Personal information – your name & email address is stored on my website as

contact information for email correspondence. This information is used to send enquiries to

my email account for initial contact purposes only. My website is hosted by Wix. To view their privacy policy, please click here.

● Google Meets - Online Sessions are held on Google Meets. Your email address will be required and securely held to send regular calendar invites and links to join your sessions. To view Google Meets' privacy policy, click here.

Third-party websites: Clients can find content on my website that links to the websites of other third parties. I have no control over these sites and am not responsible for how they collect, store, or use data.


Documents Held:

  • Contract/Agreement form

  • Privacy statement signed by the client 

  • Consultation form 

  • Client sessional notes - kept for 7 years to comply with the BACP (British Association of Counsellors & Psychotherapists)


How I may share and use your personal information:

  • Session reminders: I will use your email address to send you a reminder ahead of each session.

  • Supervision: I attend fortnightly clinical supervision to ensure my practice remains ethical. Session details and client initials may be shared with my supervisor.   

  • Therapeutic Will: Your name and contact details will be shared with my Therapeutic Executor so that in the unlikely event of an emergency, illness or my sudden death you can be contacted should you still be working with me. 

  • Emergencies: If your health is at risk, I may share your details with a healthcare service such as your GP or Mental Health Crisis Team.              


Erasing your information: 

All online enquiries are erased after 3 months. All texts and contact numbers are erased 3 months after the completion of therapy. I hold your written information for up to 7 years following the cessation of therapy.                                   


Your Rights:

  • Right to Access: You have the right to ask for a copy of your personal information, free of charge, in an electronic format. You also have the right to ask me to amend or change any incorrect information about you.

  • Right to be Forgotten: You have the right to request that any information I have on file about you be erased. This includes personal information that is no longer relevant to the original purposes or if you wish to withdraw consent. Unless the information is required by law, I will always comply with your request to be forgotten.

  • Data Portability: As the client, you have the right to receive the personal information which you previously provided. Also, you have the right to transfer that information to another party. For the purposes of the General Data Protection Regulations (GDPR) 2018, the data “controller” is Yann PHESANS.


Your privacy and confidentiality are important, and BEYOND LABELS THERAPY will never use your information for any purpose other than that to which you have explicitly consented above. You may withdraw consent at any time by getting in touch.

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