Privacy Policy
Beyond Labels Therapy & Consultancy Ltd
Last updated: 17 October 2026
1. Introduction
Your privacy matters.
Whether you're visiting this website, enquiring about therapy, getting in touch about research, or proposing a collaboration, you should know what happens to the information you share.
This Privacy Policy explains how Beyond Labels Therapy & Consultancy Ltd collects, uses, stores, and protects personal information.
Beyond Labels Therapy & Consultancy Ltd is a company registered in England and Wales, providing psychotherapy, research, writing, and consultancy services.
We are committed to handling personal information responsibly, transparently, and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Beyond Labels Therapy & Consultancy Ltd
Company Registration Number: 16186316
Registered Office: Unit 4, 477 New Cross Road, London, SE14 6TA, United Kingdom
BACP Registration Number: 400224
Professional Insurance: Holistic Insurance, Membership No. HIS98708
Website: https://beyondlabelstherapy.com
Email: info@beyondlabelstherapy.com
For questions about this policy or how your information is handled, please contact us using the email address above.
2. Information We Collect
The information we collect depends on how you interact with us.
Website visitors
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and information collected through cookies.
General enquiries
When you complete our contact form or email us, we may collect your name, email address, and any information you choose to include in your message.
Therapy enquiries and clients
If you enquire about or receive psychotherapy, we may process additional information necessary to assess your enquiry, arrange appointments, provide services, maintain clinical records, and meet professional and legal responsibilities.
This may include sensitive personal information concerning your physical or mental health, relationships, sexuality, gender identity, or other aspects of your circumstances.
Research, writing, and consultancy
If you contact us about research, publications, professional collaborations, speaking engagements, or consultancy, we may collect information relevant to your enquiry and our subsequent professional correspondence.
Information collected through formal research projects may be governed by additional participant information sheets, consent procedures, institutional requirements, and research-specific privacy notices.
3. How We Use Your Information
We process personal information only where there is an appropriate purpose and lawful basis.
These purposes may include:
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Responding to enquiries and communicating with you.
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Assessing and arranging psychotherapy services.
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Providing therapy and maintaining necessary clinical documentation.
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Managing appointments, invoices, payments, and administrative records.
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Developing and managing professional collaborations.
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Conducting research where appropriately authorised.
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Meeting legal, regulatory, ethical, and professional obligations.
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Maintaining the functionality, security, and accessibility of our website.
We do not use information shared in therapy for marketing purposes.
Clinical information is not used in research, writing, publications, or public commentary in an identifiable form without an appropriate lawful basis and the necessary ethical safeguards.
4. Our Lawful Bases for Processing
Under the UK GDPR, the lawful basis depends on the purpose for which information is processed.
These may include:
Contract or steps taken before entering a contract: Where information is needed to respond to service enquiries, arrange appointments, or provide agreed services.
Legal obligation: Where processing is necessary to comply with applicable legal, tax, accounting, or regulatory requirements.
Legitimate interests: Where necessary for the reasonable administration, security, and operation of our business, provided those interests do not override your rights and freedoms.
Consent: Where we specifically request your permission for a particular use of your information.
Where we process special category information, including health information, we also require an additional condition under Article 9 of the UK GDPR. Depending on the circumstances, this may include processing necessary for the provision of health care by a professional subject to confidentiality obligations, or explicit consent where appropriate.
Where research involves personal data, the relevant lawful bases, safeguards, and institutional responsibilities will be explained in the applicable research documentation.
5. Confidentiality and Therapy
Confidentiality is fundamental to psychotherapy.
Information shared within a therapeutic relationship is treated as confidential and handled in accordance with applicable professional, ethical, and legal obligations.
However, confidentiality is not absolute.
There may be limited circumstances in which disclosure is required or justified, including where there is a legal obligation, a safeguarding concern, or a serious risk of harm.
Where appropriate and practicable, such circumstances will be discussed with the person concerned.
Clinical supervision may form part of responsible therapeutic practice. Information discussed in supervision is subject to professional confidentiality obligations, with identifying details minimised wherever possible.
Clients may also receive a separate therapy agreement or clinical privacy notice explaining record-keeping, confidentiality, and other arrangements in greater detail.
6. Website Hosting, Email, and Third-Party Services
Our website is hosted using Wix.
Wix may process certain technical and personal information to operate the website, provide security, and support website functionality.
We use Zoho Mail for professional email communications.
Where necessary, personal information may also be processed by service providers supporting scheduling, secure communications, clinical administration, accounting, or other business functions.
We take reasonable steps to select appropriate providers and ensure that personal information is handled in accordance with applicable data protection requirements.
You can read more about the privacy practices of our principal providers through their respective privacy policies:
7. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to function properly, including those supporting security, navigation, and technical performance.
Other cookies may be used for analytics or additional website features, depending on the services enabled.
Where legally required, non-essential cookies will only be activated after you have provided consent.
You can manage your preferences through the website's cookie settings, where available, or through your browser.
8. Sharing Personal Information
We do not sell personal information.
We may share information where necessary with trusted service providers acting on our behalf, or where disclosure is required by law.
In clinical contexts, information may also be disclosed where appropriately authorised or where a legal, professional, or safeguarding obligation applies.
Research-related information is shared only in accordance with applicable research protocols, ethical approvals, participant information, and data protection arrangements.
We aim to limit disclosures to the information reasonably necessary for the relevant purpose.
9. International Data Transfers
Some service providers may process or store information outside the United Kingdom.
International transfers may also arise in connection with our professional activities.
Where personal information is transferred internationally, we seek to ensure that appropriate protections are in place, as required by applicable data protection law.
These may include recognised adequacy arrangements or appropriate contractual safeguards.
Further information about relevant transfer arrangements may be requested using the contact details above.
10. How Long We Keep Information
We retain personal information only for as long as necessary for the purpose for which it was collected, subject to applicable legal, professional, regulatory, and contractual requirements.
General enquiries are retained for as long as reasonably necessary to respond, manage any subsequent correspondence, and maintain appropriate administrative records.
Clinical records are subject to separate professional retention requirements and are not necessarily deleted when therapy ends.
Financial and accounting information may be retained for the periods required by applicable law.
Research information is retained in accordance with the relevant research protocol, institutional policies, and applicable legal requirements.
Once information is no longer required, it is securely deleted, anonymised, or otherwise disposed of as appropriate.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure.
These measures may include access controls, password protection, secure service providers, and restrictions on who can access sensitive records.
No method of electronic communication or data storage can be guaranteed to be completely secure.
For this reason, we ask that you avoid submitting detailed or sensitive clinical information through the website's general contact form.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
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Access personal information held about you.
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Request correction of inaccurate or incomplete information.
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Request erasure of information in certain circumstances.
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Request restriction of processing.
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Object to certain types of processing.
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Request transfer of eligible information to another provider.
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Withdraw consent where consent is the lawful basis for processing.
These rights are not absolute. Certain information may need to be retained for legal, professional, or other legitimate reasons.
You have the right to object to processing based on legitimate interests. Any such objection will be considered in accordance with applicable data protection law.
To exercise your rights, please contact:
We may need to verify your identity before responding to a request.
13. Complaints
If you have concerns about how your personal information is handled, we encourage you to contact us so that we can investigate and respond.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: +44 (0)303 123 1113
Where another data protection authority has jurisdiction, you may also have the right to contact that authority.
14. External Websites
Our website may contain links to external websites, including publications, academic institutions, and professional organisations.
We are not responsible for the privacy practices or content of those external websites.
We encourage visitors to review their privacy policies independently.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, professional responsibilities, or applicable legislation.
The latest version will be published on this page, together with the date of the most recent update.
Where changes materially affect how personal information is processed, we will provide additional notice where required.
16. Contact
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Beyond Labels Therapy & Consultancy Ltd
Company Registration No. 16186316
Unit 4, 477 New Cross Road
London, SE14 6TA
United Kingdom
Email: info@beyondlabelstherapy.com
Website: https://beyondlabelstherapy.com
Professional Registration and Insurance
BACP Registered Member, No. 400224
Holistic Insurance, Membership No. HIS98708